MEMBERSHIPS

Lifestyle Membership $47/week
Unlimited Group Fitness Classes, access to all locations

Payment for membership package is setup on direct debit using STRIPE, from either a bank account or credit card (amex not accepted).
(NB: due to the increase in credit card fraud, we recommend using Bank accounts to prevent issues with cards being cancelled resulting in declined payments/changing card details)
Payments can be setup for your preferred day of the week.
You’re agreed upon weekly fee is outlined below.
A bank charge of $0.90 will be added to each transaction.
Declined payments will incur a fee of $10 on the next transaction.
Memberships will auto renew every 12mths (52 payment cycles)
Prices are subject to yearly review.

Please note: payments setup with Credit Card will re-submit 3 days in a row. Action immediately on notice of decline will prevent further decline fees being charged.
Bank account bounced payments are now sitting on your account as money owing. To avoid disruption to attending classes please contact us to advise when payment can be reprocessed on notice of dishourned payment.

CONTRACT LENGTH
The minimum length of the membership is 3 mths as we stand by our belief that building a habit takes 21 days and creating a lasting lifestyle requires a minimum 3-month commitment.
discussed with management, after which time these sessions will be expired.

HOLIDAYS/ON HOLD
Memberships can be placed on hold for a total of 4 weeks per rolling year (these can be taken in week blocks and do not need to be used consecutively).
Notification of ‘hold’ for membership MUST be requested using the hold request form a minimum of 1 week PRIOR to the dates required.
Membership can not be placed on hold until the min contract length has been met.
A hold fee of $5/week will be charged during any hold periods (from 1/1/24)
(a link can be found in the RPTM client’s group or here: https://waiver.fr/p-3mT6V)
Memberships will NOT be placed on hold AFTER the time classes were not attended.

CLASS BOOKINGS – Cancellation POLICY
Class booking are essential.
To ensure fair access for all members, a $10 no-show fee will apply if you book a class and fail to attend without canceling before class start time. By booking a class, you agree to this policy. Exceptions for exceptional circumstances can be discussed by contacting us directly.

NON-SWEAT SESSIONS
All members are entitled to no more than 1x 20min Non-sweat session every 6mths.
This can be used to chat to one of our coaches about your training, goals, motivation, or anything you wanted a bit of guidance with. 

CANCELLATION OF MEMBERSHIP
Your RPTM membership will be ongoing. There are no cancellation fees.
A ‘MEMBERSHIP CANCELLATION FORM’ is to be completed in order to finalise the cancellation of a membership after the 3mth minimum has been met.

Memberships CANNOT be cancelled while on hold. They will need to be activated and then the cancellation process can start.
No refunds will be given on any membership payments.
Final membership payment will be the one immediately following the date of cancellation.

SPECIAL CONDITIONS
If joining a membership to take part in one of our movement challenges we run (ie 7 week winter challenge), your minimum contract length with be the length of the challenge.
Your membership will continue after the challenge, should you wish to not continue you will be required to complete the cancellation procedure prior to the end of the challenge.
Once the challenge is finished the contract length of the membership will continue as per the standard terms (ie. 12 week minimum).

SGPT MEMBERSHIPS

PACKAGES
All SGPT sessions not used in a membership cycle (1 week) will rollover to the following week. These sessions need to be used within a 2 week period from the start of that original session payment week, unless discussed with management, after which time these sessions will be expired.

SGPT SESSION CANCELLATION
Cancellations for Personal Training sessions are to be made prior to 12hours before the scheduled session. Late cancellations under this time will result in forfeiture of the session and a loss of the financial investment of that session.